Refund Policy

Last updated: 2026-05-29

Refund Policy

Last updated: May 2026

At OTT24x7, we strive to ensure your complete satisfaction with every purchase. Since we deal in digital products (software keys, license codes, and subscription accounts), our refund policy is designed to be fair while accounting for the nature of digital goods.

1. General Refund Eligibility

Refunds are considered under the following circumstances:

  • The product was not delivered within the stated delivery timeframe and the issue could not be resolved by our support team.
  • The product key or account credentials do not work as described, and our team is unable to provide a replacement.
  • You received a duplicate or wrong product that was not as per your order.
  • The product was already used or invalid at the time of delivery.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product has been successfully delivered and activated by the customer.
  • The customer changed their mind after purchase.
  • The product was not compatible with the customer's device or OS (please verify compatibility before purchase).
  • Refund requests made after 48 hours of product delivery without prior contact with support.
  • The customer violated the terms of use of the software or subscription platform.
  • Issues caused by the customer's own system, network, or incorrect usage.
  • Subscription-based products where the plan has already been partially or fully used.

3. Replacement Policy

Before processing a refund, we always attempt to resolve the issue by providing:

  • A replacement key or new credentials
  • Technical support to assist with installation or activation
  • An alternative product of equal value (if agreed upon by the customer)

If we are unable to resolve the issue or provide a suitable replacement, a full or partial refund will be processed.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our support team within 48 hours of receiving your order.
  2. Provide your Order ID and registered email address.
  3. Describe the issue in detail and include any relevant screenshots or error messages.
  4. Our team will review your request and respond within 24–48 business hours.

You can reach us at: [email protected] or via WhatsApp support on our website.

5. Refund Processing Time

Once a refund is approved, it will be processed within 5–7 business days to the original payment method. Depending on your bank or payment provider, it may take additional time to reflect in your account.

6. Partial Refunds

In some cases, a partial refund may be offered at our discretion, especially when:

  • Only part of a bundle order had an issue.
  • The product was partially usable but not fully functional as described.

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in account suspension and potential legal action. We work hard to resolve all disputes amicably.

8. Contact for Refunds

For any refund-related queries, please contact us:
Email: [email protected]
Website: www.ott24x7.com
WhatsApp: Available via the chat icon on our website